A curated roundtable for CX leaders — bringing the insights from Zendesk Showcase into a focused, practical discussion.

Join a small group of CX leaders to:

Understand how AI (Copilot, AI Agents, QA, Voice) is being applied in real environments
Learn what’s working—and what isn’t
Share challenges and approaches with peers facing the same pressures

Agenda

16:30– Arrival & networking‍
17:00– Showcase Insights - What came out of ZendeskShowcase London (AI moving from experimentation → operations, Rise of AI agents, Copilot, QAautomation)
17:15 – Building AI-Readiness Foundations(15min) - What does it mean to be AI-Ready? Takeaway: AI-Readiness Framework
17:30- Interactive roundtable discussion (60min) -AI Reality Check, Operational Use Cases, What’s Next
18:30 - Open Discussion and Networking drinks

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Reserve Your Seat

Spaces are limited to encourage high-level discussion and interaction.

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