Focused for executives and customer service managers, we will explore a practical approach to Zendesk's Workforce Engagement Management (WEM).
- Introduction to Workforce Engagement Management
- Best practices: Learn about WEM best practices that can transform your support team and consequently improve the customer experience.
- Agent Performance Optimisation: Learn how to use advanced performance management tools to continuously evaluate and improve the skills of your agents.
- Improving the Quality of Interactions: Learn how to provide your agents with recommendations such as language and context to elevate service quality.
