Join us for an intimate, peer-level morning session where we move past the AI hype. We’ll dive into the specific architectural and cultural shifts required to turn your service department into a high-output, AI-augmented powerhouse.

The Details

• 📅 Date: 16 April
• ⏰ Time: 8:20 AM – 11:10 AM
• 📍 Location: London Central
• 👥 Audience: Limited to 15 Service Leaders and Platform Owners

Why Attend?

Most B2B organizations are currently battling "Capability Gaps" that hinder AI ROI. We will specifically address how to move:

• From Fragmented Data to Integrated Ecosystems: Eliminating inconsistent AI answers by unifying your CRM, CS tools, and finance data.
• From Tribal Knowledge to LLM Readiness: Turning old Confluence pages and PDFs into a structured foundation for reliable automation.
• From Manual Triage to 5X Efficiency: Transitioning from "human-only" workflows to AI-copilot-driven service models.

Agenda

08:20h | Doors Open & Welcome Coffee

09:00h | Introduction

09:05h – 09:25h | Keynote: Building AI Readiness for Powerful Hybrid Teams

09:25h – 09:45h | Roundtable Discussion / Q&A‍

09:45h – 10:20h | Networking Breakfast

10:20h – 11:00h | Capability Innovation Showcase

• Key Focus Areas:
  • Integrating AI assistants into your digital ecosystem.
  • Knowledge management as the foundation for LLM capabilities.
  • Automating service use cases 5X faster with AI Copilot.
  • AI admin tools for the service platform owner.
  • Faster analytics for service data.

11:00h – 11:10h | Closing

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