The Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

Product:

Zendesk

Topic:

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Date:

July 24, 2025

Discover how leading brands are achieving remarkable results with Zendesk AI. This report, "The Zendesk AI Effect: Real Brands, Real Results, Outsized Impact," showcases the transformative power of AI in improving service quality, boosting productivity, and delivering measurable ROI.

Key Trends and Statistics from the Report:

Significant Time Savings: Customers save an average of 7.3 hours per week with Zendesk AI, freeing up teams to focus on strategic, high-value tasks.

Improved Customer Satisfaction: 86% of CX leaders report that Zendesk AI has significantly improved customer satisfaction scores.

Enhanced Service Quality: 91% of CX leaders report enhanced service quality, meeting rising expectations for speed and personalisation.

Measurable Cost Reductions: 85% of CX leaders see measurable cost reductions driven by AI insights and automation.

Competitive Edge: Zendesk AI customers are 1.6 times more likely to have integrated AI for over a year, giving them a competitive edge through experience and scalability.

Download the full report to learn how your organisation can achieve the Zendesk AI effect and drive unprecedented business results.

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Published by Zendesk