Key Trends and Statistics from the Report:

• Significant Time Savings: Customers save an average of 7.3 hours per week with Zendesk AI, freeing up teams to focus on strategic, high-value tasks.

• Improved Customer Satisfaction: 86% of CX leaders report that Zendesk AI has significantly improved customer satisfaction scores.

• Enhanced Service Quality: 91% of CX leaders report enhanced service quality, meeting rising expectations for speed and personalisation.

• Measurable Cost Reductions: 85% of CX leaders see measurable cost reductions driven by AI insights and automation.

• Competitive Edge: Zendesk AI customers are 1.6 times more likely to have integrated AI for over a year, giving them a competitive edge through experience and scalability.

Download the full report to learn how your organisation can achieve the Zendesk AI effect and drive unprecedented business results.