OptimumTIC needed to overcome the limitations caused by disconnected tools and gain a more comprehensive view of projects, services, and operations in order to improve decisionIn an environment where OptimumTIC was already operating under strict security standards (ISMS) and audited regulatory frameworks, the challenge was not a lack of control, but rather taking the next step towards greater visibility and cross-functional collaboration across teams.
Together with redk, OptimumTIC embarked on the transition to a unified platform capable of centralising project and operational management, enabling more agile monitoring, greater transparency, and faster, better-informed decision-making.
The result has been seamless adoption across teams and a significant improvement in the organisation’s ability to anticipate issues and stay aligned, while maintaining the operational rigour that defines OptimumTIC.
Bring projects, services and processes together within a single platform.
Provide real-time information to prioritise work, identify deviations early and optimise resources across ongoing projects.
Enable a more collaborative approach while maintaining strict access controls and privacy-by-design principles.
Eliminate unnecessary effort caused by searching for and consolidating information across different systems.
Introduce new ways of working progressively, ensuring teams remained engaged and fully supported throughout the transition.
While the existing approach was functional, it created limitations in information connectivity and prevented a comprehensive, real-time view of projects, services and operations. Working alongside redk, OptimumTIC evolved towards a unified platform that centralises management and provides a cross-functional workspace, improving visibility, team coordination and enabling faster decision-making.
The collaboration between redk and OptimumTIC enabled the company to move towards a more connected and collaborative way of working built around shared information. Beyond the technology implementation itself, the project introduced a new operating model characterised by greater visibility, stronger coordination and a natural adoption of change.
The organisation now benefits from real-time information and a clearer overview of projects and services.
Access to centralised information enables teams to identify deviations earlier and prioritise more effectively.
Executives, managers and technical teams now work from a single source of truth.
Employees spend less time on administrative tasks and more time delivering value to customers.
The phased approach and strong team involvement ensured a smooth transition to new ways of working.
