How AI is reshaping Customer Service Operations

Join our 20-minute LIVE session with Hideki Hashimura, CMO and George Cox, Senior Consultant at redk as they discuss how AI is reshaping customer service operations.

This session explores AI’s capabilities, technical foundations, and potential to redefine customer service. As AI evolves, businesses stand at the edge of a new era in customer service. Embracing this revolution means adapting, innovating, and leveraging AI’s power to create connections, enhance experiences, and redefine customer engagement.

What we will discuss:

• AI in Customer Service is all about experiences
• The AI Tools Transforming Customer Service
• AI impacts customer service positively
• In practice / AI in customer service
• Mastering the waves of CX transformation  

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