Join a private virtual roundtable with CX leaders to discuss what’s really working — and what’s not.

AI has become a strategic priority for customer service teams — but turning pilots into real impact is proving harder than expected.

Many organisations are facing the same challenges:

AI initiatives stuck in pilot phase‍
Disconnected data and fragmented systems
Low adoption by frontline teams
Automation that creates more friction, not less

‍This session is designed to openly discuss these challenges with peers and share practical approaches that are delivering results today.

Guest speaker

Laurent Dathie‍

Head of Customer Experience, Trodo

Hear from Laurent on how a growing retail operation is thinking about AI in CX in practice.

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Who Should Attend

Heads of Customer Service / CX
Customer Operations Leaders
Digital Transformation / AI Leads

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Reserve Your Seat

Spaces are limited to encourage high-level discussion and interaction.

Thank you for registering!

You will receive a confirmation email with all the event details shortly.

As a thank‑you for attending, all confirmed participants will receive a £15 Deliveroo voucher.

Speakers

Laurent Dathie

Head of CX

Trodo

Hideki Hashimura

Digital Strategy Officer

redk

James Hay

Commercial Account Executive

Zendesk

CX AI: What’s Actually Working