Whether it’s managing massive spikes during peak season or providing personalized styling advice, the gap between a "shopper" and a "loyalist" is defined by the speed and quality of your service.

Join us for an intimate morning session where we move beyond the AI hype to discuss the practical application of AI in the retail value chain. We will explore how to empower both your digital and in-store teams to deliver consistent, high-conversion experiences.

The Details

• 📅 Date: 14 May
• ⏰ Time: 8:20 AM – 11:10 AM
• 📍 Location: London Central
• 👥 Audience: Limited to 15 Service Leaders and Platform Owners

Why Attend?

Retailers today are facing unique "Capability Gaps" that hinder growth. We will address how to solve:

• The Peak Season Surge: Moving from reactive hiring to AI Agents that handle 80%+ of high-volume requests (returns, order status, inventory checks) automatically.
• Fragmented Retail Data: Connecting your eCommerce platform, POS, and Warehouse Management Systems to give agents a unified customer context.
• The Store Associate Gap: Providing in-store teams with an AI Copilot to access real-time inventory and policy insights, ensuring the brand voice is consistent across all touchpoints.

Agenda

08:20h | Doors Open & Welcome Coffee

09:00h | Introduction

09:05h – 09:25h | Keynote: Building AI Readiness for Powerful Hybrid Teams

09:25h – 09:45h | Roundtable: Beyond the Bot – Driving One-Touch Resolutions‍

09:45h – 10:20h | Networking Breakfast

10:20h – 11:00h | Retail Innovation Showcase: "Sell Smarter with AI"

• AI Agents: Automating the "Where is my order?" (WISMO) journey across all channels.‍
• Agent Copilot: Making every agent your "best agent" with real-time response suggestions and tone adjustment.‍
• Unified Commerce Integration: Connecting service data to Shopify, Magento, or custom OMS/POS systems.‍
• Retail Analytics: Gaining real-time insights into how your customers are feeling about your brand.

11:00h – 11:10h | Closing Remarks