Join a closed, executive‑level digital roundtable with Customer Service Teams from Tech and B2B organisations, including Chris Tomkins from the Office of the CTO at Zendesk, to explore how to build service teams that are genuinely AI‑ready, scalable and trusted by the business.

Featured Guest

Chris Tomkins

Office of the CTO, Zendesk

Chris works within Zendesk’s Office of the CTO, supporting some of the largest global organisations as they navigate the practical realities of AI adoption in customer service and experience. His work focuses on bridging the gap between AI capability, operational readiness and real service outcomes.

During the session, Chris will share:

• What he is seeing firsthand across enterprise and B2B service environments
• Why many AI initiatives stall after initial deployment
• What distinguishes organisations that successfully scale AI in service operations

Who it is for

This private session is designed exclusively for Customer Service Teams in Tech & B2B organisations, including:

• CIOs, CTOs & CDOs
• Heads of Customer Service & Support
• Directors of Operations & CX
• Transformation, Automation & Digital Leaders

To preserve the quality of discussion, places are limited to 25–30 participants, with registrations reviewed to ensure a senior, peer‑level audience.