Customer expectations in South Africa are rising — but service teams are under more pressure than ever.

Increasing volumes, rising costs, and fragmented systems are making it harder to deliver fast, consistent customer experiences. At the same time, AI is rapidly moving from experimentation to operational necessity.

The challenge isn’t whether to adopt AI — it’s how to make it work in real service environments.

This is not a webinar. It’s a peer-led roundtable designed for senior service and CX leaders. No theory. No “AI hype”. Just practical insights and open discussion.

What you'll learn

In this session, we’ll explore:

• How service teams are handling increasing volumes more efficiently
• Where AI is reducing costs without impacting customer experience
• Moving from reactive support → proactive service models
• How to turn contact centres into growth drivers (not just cost centres)
• Common blockers: tools, data, or organisational alignment

Who should attend

This session is designed for senior decision-makers responsible for customer service and operations:

• Head of Customer Service / CX
• Contact Centre Director
• COO / Operations Leader
• Head of Digital / Transformation
• IT / CRM Leaders

Industries: Telecoms, Retail, eCommerce, high-volume service environments

FAQ

Is this going to be a sales pitch?
No. This is a peer-led roundtable — the focus is on sharing real experiences, not promoting tools or services.

Is it worth my time for just one hour?
Yes. The session is built to be practical and focused — you’ll hear what’s actually working and leave with ideas you can apply immediately.

Is this a webinar or interactive session?
This is an interactive roundtable. Expect open discussion and the chance to share your perspective with other senior leaders.

Will the session be recorded?
No. To keep the conversation honest and valuable, the session won’t be recorded.