What you’ll learn
In under 45 minutes, this redk LIVE series walks you through how Zendesk AI can help education organisations modernise student support, without losing the human touch. From quick wins to long‑term strategy, you’ll see real examples of how to move from reactive to proactive support.
Design a scalable support model that works across admissions, student services, IT and alumni relationsDeploy AI agents and intelligent workflows to deflect repetitive tickets and keep teams focused on complex casesBuild an integrated data and CX stack, connecting Zendesk with your CRM and core student systemsEpisode breakdown
- Quick wins for smarter support - Reduce barriers to information access; structure and surface knowledge.
- AI Agents in action - Triage intelligently; guide students through application/onboarding steps.
- Autonomous service + evolution - Use learning loops to keep guidance current as programs change.
Who is this for?
This OnDemand series is designed for teams in universities, colleges and training providers who are planning or scaling Zendesk AI:
- Heads of Student Support / Student Services
- Contact centre and service desk managers
- IT and digital transformation leaders
- CRM / CX owners working with Zendesk
Why redk & Zendesk
redk is a specialist CX and CRM consulting partner with deep expertise in Zendesk. We help education organisations design, implement and optimise Zendesk AI so it fits your processes, people and data — not the other way around.
- 20+ years delivering CRM and CX projects across EMEA
- Proven Zendesk implementations in education and public sector
- End‑to‑end support: strategy, implementation, integrations and enablement
