A Private Digital Roundtable for Tech & B2B Leaders

Featuring Chris Tomkins, Office of the CTO at Zendesk

AI is transforming service operations — but most organisations are struggling to turn strategy into real, everyday impact.

Join a closed, executive‑level digital roundtable with senior leaders from Tech and B2B organisations, including Chris Tomkins from the Office of the CTO at Zendesk, to explore how to build service teams that are genuinely AI‑ready, scalable and trusted by the business.

This is not a webinar

Invitation‑only. Peer‑level discussion. Limited places

Featured Guest

Chris Tomkins

Office of the CTO, Zendesk

Chris works within Zendesk’s Office of the CTO, supporting some of the largest global organisations as they navigate the practical realities of AI adoption in customer service and experience. His work focuses on bridging the gap between AI capability, operational readiness and real service outcomes.

During the session, Chris will share:

• What he is seeing firsthand across enterprise and B2B service environments
• Why many AI initiatives stall after initial deployment
• What distinguishes organisations that successfully scale AI in service operations

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Who it is for

This private session is designed exclusively for senior leaders in Tech & B2B organisations, including:

• CIOs, CTOs & CDOs
• Heads of Customer Service & Support
• Directors of Operations & CX
• Transformation, Automation & Digital Leaders

To preserve the quality of discussion, places are limited to 25–30 participants, with registrations reviewed to ensure a senior, peer‑level audience.

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Why Attend

Many organisations have invested heavily in AI — yet still face:

• Low adoption across service teams
• Skills and capability gaps between technology and operations
• Fragmented data and unclear governance
• Resistance to change and lack of trust

This session is designed to move beyond theory and hype, focusing on what actually works in complex B2B environments, informed by real enterprise experience.

You’ll leave with:

• Clear insight into what “AI‑ready” really means for service teams
• Practical lessons shared by peers and industry experts
• A leadership‑level framework you can apply within your organisation

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A 90-Minute Executive Digital Experience

1. Context & Expert Insight
Concise expert perspectives on AI readiness in B2B service operations, including insights from the Office of the CTO at Zendesk.

2. Closed Roundtable Discussion
A facilitated, camera‑on discussion where participants explore:

• Real‑world AI adoption challenges
• What has — and hasn’t — worked in practice
• How leaders are closing the gap between AI strategy and service delivery

3. The AI‑Ready Service Blueprint
A practical operating model covering people, process, data and technology — focused on priorities for the next 6–12 months.

4. Invitation‑Only Follow‑Up
Participants will be invited to a private follow‑up briefing or AI readiness assessment.