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Hideki Hashimura
CX Strategist
LinkedIn
Articles
October 29, 2026
Multi-Site CX: Unify Branch & Field Operations
Solving Fragmented CX Routing & Visibility | redk
Managing Regulated Complaints & Complex Cases | redk
October 29, 2026
Fixing eCommerce Post-Purchase CX: Orders & Returns
October 29, 2026
One Experience, Every Channel
October 29, 2026
Managing CX Spikes: How to Scale Service During Peaks
October 29, 2026
Knowledge to AI-Ready CX
June 18, 2026
AI CX Readiness: How to Transition from Pilots to Operations
June 18, 2026
Is Your Customer Experience Ready for What's Next? Join Us in Manchester to Find Out
June 19, 2023
The Power of People and Processes in Marketing: Going Beyond Technology
June 13, 2022
The Rise of the Trust-Based Economy: Why Honesty is Key in Tough Times
April 18, 2022
The State of Transformation in Financial Services
February 3, 2020
The Role of Technology in The Future of Customer Experience
March 15, 2021
Three Types of CRM Technology to Adapt to Your Business
March 8, 2021
Three Important Points To Select The Right CRM Solution
July 30, 2019
The Key to Customer Service Excellence is Data
May 2, 2023
Por qué debes plantearte utilizar una solución de CRM personalizada
May 8, 2023
El papel del CRM en la aceleración hacia la transformación digital
June 5, 2023
Introducción a la IA generativa en los equipos de experiencia del cliente
June 19, 2023
El poder de las personas y los procesos en marketing: más allá de la tecnología
June 26, 2023
El futuro del servicio de atención al cliente: la IA generativa en los equipos de atención al cliente
July 3, 2023
Equipando los equipos de CX para la IA y la automatización: mejorando la experiencia del cliente
July 17, 2023
Tres errores comunes en la estrategia de datos de marketing y las mejores prácticas a tener en cuenta
September 19, 2023
Impulsando la transformación: cómo TIME Investments revolucionó su estrategia de datos y tecnología CRM con redk
August 25, 2023
Impulsando la CX: cómo Baleària revolucionó su estrategia de atención al cliente con redk
October 30, 2023
7 retos de los equipos de marketing que buscan un rendimiento alto
November 17, 2023
Aprovecha el potencial de Sales Cloud para mejorar tus ventas
January 30, 2023
Automatización de marketing: retos y ventajas de una implementación óptima
June 13, 2023
Aplicación de la IA generativa a la experiencia del cliente
July 17, 2023
Three Key Marketing Data Strategy Fails and Best Practices to Look Out For
June 26, 2023
The Future of Customer Service: Implanting Generative AI into Customer Service Teams
December 20, 2023
Salesforce Implementation: How to Create a Successful CRM Strategy
July 3, 2023
Preparing Customer Service Teams for AI and Automation: Insights from redkLIVE Podcast
September 25, 2023
Tech Barriers in Creating Better CX and Best Practices
November 17, 2023
How to maximise your Sales Cloud potential to impact your sales performance
November 29, 2023
How to Use Salesforce MCAE to Improve The B2B Customer Experience
July 31, 2023
Five Common Mistakes When Using Salesforce Pardot (Account Engagement)
October 23, 2023
How AI is reshaping Customer Service Operations
August 7, 2023
Empowering Transformation: How TIME Investments Revolutionised Its Data Strategy and CRM Technology with redk
October 10, 2023
7 Challenges Faced by Marketing Teams Striving for High Performance
December 19, 2023
4 Ways AI Will Transform Your Marketing Strategy
October 29, 2026
Customer Service Excellence Trends in Travel and Hospitality
May 16, 2022
How does Salesforce CRM deliver superior Customer service excellence for Financial Services
November 30, 2020
How Asynchronous Messaging Adds Value to Your Customer service excellence Strategy
June 24, 2018
Everything you need to know about Customer Advocacy [with Infographic]
March 20, 2019
Feeling lost in CRM Space?
August 17, 2015
CRM para crear una experiencia del cliente destacada
April 21, 2022
CRM Implementation: Practical Lessons and Common Pitfalls to avoid
April 9, 2015
Cómo la evolución digital ha transformado la relación con el cliente
July 15, 2019
Cloud-based CRM: Benefits & Rewards
May 6, 2019
Choosing the right CRM
February 1, 2021
Building The Core Competencies of Customer service excellence
August 29, 2017
Answer Bot: Inteligencia Artificial para Optimizar tu Servicio de Atención al Cliente
March 12, 2020
AI Applications for Marketing
October 16, 2018
Achieving tactical excellence on customer service
February 19, 2018
8 aspectos a tener en cuenta a la hora de elegir una plataforma de HelpDesk para tu empresa
February 2, 2015
6 formas para mejorar la experiencia del usuario en tu tienda E-commerce
June 13, 2017
6 customer loyalty and trust building marketing techniques
March 20, 2018
5 ways to increase Customer Satisfaction using social media
February 6, 2017
5 ways to deliver excellent Customer Service
October 25, 2017
5 Essential Marketing Automation campaigns for your toolkit
September 20, 2017
4 Sales Process optimisation techniques in CRM
September 5, 2017
4 ways Account Based Marketing is changing the way B2B companies approach marketing strategy
February 10, 2015
¿Cuál es el futuro del CRM?
July 8, 2020
Sunshine Conversations: The Bright Solution to Conversational Engagement
July 18, 2022
SugarCRM Hits the Sweet Spot for Value for the Second Year
July 7, 2013
Sugar vs Salesforce
January 25, 2015
Siete mitos y conceptos erróneos acerca de los buenos vendedores
June 6, 2019
Self-service platforms to improve Customer service excellence
January 9, 2018
Report: SalesTech insights on market dynamics for CRM sales technology
December 8, 2020
Reinventing B2B Sales for a Post COVID-19 World
January 9, 2023
redk webinar: Intelligent automation and conversational messaging
June 21, 2021
redk Signs Agreement with Mindsay to Improve Customer Experience
May 11, 2014
REDK renueva el Certificado de Calidad ISO 9001:2008
May 29, 2023
redk Partners with Ada, Unleashing Powerful Generative AI Capabilities for Customer Service Automation
March 14, 2022
redk Customer Day 2022
May 26, 2020
New Cognitive Conversation Platforms Improve the Customer Experience Through AI and WhatsApp
October 29, 2026
How to Maintain Digital Transformation Momentum to Stay Competitive
November 6, 2018
Let your customers help you scale customer service operations
September 23, 2013
La fidelización de clientes 'no es una tarea fácil': Sistemas y técnicas para fidelizar
April 13, 2015
Kendu, pionera en Retail Project Planning en España, optimiza su gestión comercial de la mano de REDK
May 31, 2023
Join redk at DES Show in Malaga: The Ultimate Digital Event of 2023
April 10, 2023
The challenges of personalisation in banking
February 22, 2022
Speed and positive emotions: what are consumers looking for in a brand experience?
October 14, 2019
Smarketing: Two planets, One journey
October 18, 2021
Sales Trends: What You Need To Know About What is Changing
March 24, 2022
Sales Operations Maturity: Is Your Organisation Up to Par?
January 25, 2021
Zendesk recognises redk for excellence in project implementation
November 22, 2022
Redefining customer engagement: driving value in the face of change
July 23, 2021
Redesign Your Operational Model for Optimal Customer Experience
January 23, 2023
Putting the customer at the centre: how to build end-to-end customer service excellence
August 17, 2020
Optimise Content Creation Personalised to Buyers by Aligning Marketing & Sales Operations
April 29, 2020
Optimising Customer Service in Contact Centres
August 22, 2022
Maximising CRM adoption: 6 top tips for success
May 12, 2020
Leverage Customer Marketing to Enhance B2B Post-Sale Experiences
April 11, 2022
Is Your Firm Really Optimising Value For Your Customers?
April 17, 2020
Improving Customer Experience in The Insurance Sector
July 25, 2022
Intelligent Automation: A Smart Choice in Tough Times
November 23, 2020
Intelligent Automation: The Key to Delivering a Consistently Positive Customer Experience
November 7, 2022
How will automation impact the future of your company
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![Everything you need to know about Customer Advocacy [with Infographic]](https://cdn.prod.website-files.com/6824a905c39bbde849731247/68b17dc31bd410184d83fb50_Customer-Advocacy-860x333-1.jpeg)
