Hideki Hashimura

Hideki Hashimura

CX Strategist

Articles

Multi-Site CX: Unify Branch & Field Operations

Solving Fragmented CX Routing & Visibility | redk

Managing Regulated Complaints & Complex Cases | redk

Fixing eCommerce Post-Purchase CX: Orders & Returns

One Experience, Every Channel

Managing CX Spikes: How to Scale Service During Peaks

Knowledge to AI-Ready CX

AI is moving from experimentation to operations — are your CX foundations ready?

Is Your Customer Experience Ready for What's Next? Join Us in Manchester to Find Out

The Power of People and Processes in Marketing: Going Beyond Technology

The Rise of the Trust-Based Economy: Why Honesty is Key in Tough Times

The State of Transformation in Financial Services

The Role of Technology in The Future of Customer Experience

Three Types of CRM Technology to Adapt to Your Business

Three Important Points To Select The Right CRM Solution

The Key to Customer Service Excellence is Data

Por qué debes plantearte utilizar una solución de CRM personalizada

El papel del CRM en la aceleración hacia la transformación digital

Introducción a la IA generativa en los equipos de experiencia del cliente

El poder de las personas y los procesos en marketing: más allá de la tecnología

El futuro del servicio de atención al cliente: la IA generativa en los equipos de atención al cliente

Equipando los equipos de CX para la IA y la automatización: mejorando la experiencia del cliente

Tres errores comunes en la estrategia de datos de marketing y las mejores prácticas a tener en cuenta

Impulsando la transformación: cómo TIME Investments revolucionó su estrategia de datos y tecnología CRM con redk

Impulsando la CX: cómo Baleària revolucionó su estrategia de atención al cliente con redk

7 retos de los equipos de marketing que buscan un rendimiento alto

Aprovecha el potencial de Sales Cloud para mejorar tus ventas

Automatización de marketing: retos y ventajas de una implementación óptima

Aplicación de la IA generativa a la experiencia del cliente

Three Key Marketing Data Strategy Fails and Best Practices to Look Out For

The Future of Customer Service: Implanting Generative AI into Customer Service Teams

Salesforce Implementation: How to Create a Successful CRM Strategy

Preparing Customer Service Teams for AI and Automation: Insights from redkLIVE Podcast

Tech Barriers in Creating Better CX and Best Practices

How to maximise your Sales Cloud potential to impact your sales performance

How to Use Salesforce MCAE to Improve The B2B Customer Experience

Five Common Mistakes When Using Salesforce Pardot (Account Engagement)

How AI is reshaping Customer Service Operations

Empowering Transformation: How TIME Investments Revolutionised Its Data Strategy and CRM Technology with redk

7 Challenges Faced by Marketing Teams Striving for High Performance

4 Ways AI Will Transform Your Marketing Strategy

Customer Service Excellence Trends in Travel and Hospitality

How does Salesforce CRM deliver superior Customer service excellence for Financial Services

How Asynchronous Messaging Adds Value to Your Customer service excellence Strategy

Everything you need to know about Customer Advocacy [with Infographic]

Feeling lost in CRM Space?

CRM para crear una experiencia del cliente destacada

CRM Implementation: Practical Lessons and Common Pitfalls to avoid

Cómo la evolución digital ha transformado la relación con el cliente

Cloud-based CRM: Benefits & Rewards

Choosing the right CRM

Building The Core Competencies of Customer service excellence

Answer Bot: Inteligencia Artificial para Optimizar tu Servicio de Atención al Cliente

AI Applications for Marketing

Achieving tactical excellence on customer service

8 aspectos a tener en cuenta a la hora de elegir una plataforma de HelpDesk para tu empresa

6 formas para mejorar la experiencia del usuario en tu tienda E-commerce

6 customer loyalty and trust building marketing techniques

5 ways to increase Customer Satisfaction using social media

5 ways to deliver excellent Customer Service

5 Essential Marketing Automation campaigns for your toolkit

4 Sales Process optimisation techniques in CRM

4 ways Account Based Marketing is changing the way B2B companies approach marketing strategy

¿Cuál es el futuro del CRM?

Sunshine Conversations: The Bright Solution to Conversational Engagement

SugarCRM Hits the Sweet Spot for Value for the Second Year

Sugar vs Salesforce

Siete mitos y conceptos erróneos acerca de los buenos vendedores

Self-service platforms to improve Customer service excellence

Report: SalesTech insights on market dynamics for CRM sales technology

Reinventing B2B Sales for a Post COVID-19 World

redk webinar: Intelligent automation and conversational messaging

redk Signs Agreement with Mindsay to Improve Customer Experience

REDK renueva el Certificado de Calidad ISO 9001:2008

redk Partners with Ada, Unleashing Powerful Generative AI Capabilities for Customer Service Automation

redk Customer Day 2022

New Cognitive Conversation Platforms Improve the Customer Experience Through AI and WhatsApp

How to Maintain Digital Transformation Momentum to Stay Competitive

Let your customers help you scale customer service operations

La fidelización de clientes 'no es una tarea fácil': Sistemas y técnicas para fidelizar

Kendu, pionera en Retail Project Planning en España, optimiza su gestión comercial de la mano de REDK

Join redk at DES Show in Malaga: The Ultimate Digital Event of 2023

The challenges of personalisation in banking

Speed and positive emotions: what are consumers looking for in a brand experience?

Smarketing: Two planets, One journey

Sales Trends: What You Need To Know About What is Changing

Sales Operations Maturity: Is Your Organisation Up to Par?

Zendesk recognises redk for excellence in project implementation

Redefining customer engagement: driving value in the face of change

Redesign Your Operational Model for Optimal Customer Experience

Putting the customer at the centre: how to build end-to-end customer service excellence

Optimise Content Creation Personalised to Buyers by Aligning Marketing & Sales Operations

Optimising Customer Service in Contact Centres

Maximising CRM adoption: 6 top tips for success

Leverage Customer Marketing to Enhance B2B Post-Sale Experiences

Is Your Firm Really Optimising Value For Your Customers?

Improving Customer Experience in The Insurance Sector

Intelligent Automation: A Smart Choice in Tough Times

Intelligent Automation: The Key to Delivering a Consistently Positive Customer Experience

How will automation impact the future of your company