Laiye / mindsay

An ROI-centric approach to chatbots, optimising productivity and delivering a higher quality CX

The era of Customer Service Automation

Mindsay’s leading Conversational AI platform allows businesses to provide better customer experiences.

From basic FAQs to complex transactions, the bot helps companies build their customer service automation strategy, allowing for maximum optimisation of customer interactions and lowest total cost of ownership.

Our Mindsay Implementation Services are designed to ensure rapid customer service transformation.

Laiye + redk
Scalable Digital Transformation

An ROI-centric approach to chatbots will reduce costs, provide higher-quality service, and improve your agents’ productivity and user experience.

63% of costumers will leave a company after one poor experience. Two-thirds after a 2 minute wait for assistance

Our ample experience in the CX space and collaborative approach to projects ensures we have a deep understanding of your business challenges and how to solve them.

We provide in-depth customer service expertise and technology knowledge to help you build your automation digital roadmap to deliver impecable customer experiences.

Our work doesn’t end after your chatbot is live. We continue to work with you until we reach your maximum automation of customer interactions and lowest total cost of ownership.

Discover Mindsay in just 1 minute

Consumers want you to be available and ready.
When done right, they find chatbots quick, easy, fun and friendly.

“Working with redk was a team experience. Their support along the project was key and it never felt like working with an external contractor.

In fact, we would always use “we” in all our conversations, considering them as part of our team.”

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Maribel Linares, Baleària

Project Manager, Partnership, Loyalty & CX

Balearia

Driving customer service excellence through omnichannel capabilities and tech innovation with the customer at the centre of the digital strategy.

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I-Surance

How putting the customer first in the technology implementation helped improve the customer experience

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The state, challenges, and best practices of CRM digital maturity

After the accelerated shift of customers towards digitalisation, there has been an irreversible change: the customer is now connected to the world, and by default to any company.
This study directly addresses the question: is it possible to transform CRM successfully and with minimal risk? It’s about using best practices alongside expert capabilities.

Download the report