Customer relationships are increasingly important for businesses today. With advances in technology and CRM software,…
Hideki Hashimura25 May 2021
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Customers are the key drivers behind company initiatives. In fact, today’s consumers will pay a higher price for products that are delivered with better customer service. In order for businesses…
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Redesign Your Operational Model for Optimal Customer Experience
Customers are the key drivers behind company initiatives.
In fact, today’s consumers will pay a higher price for products that are delivered with better customer service.
In order for businesses to gain a competitive edge, they need to find new ways to connect and serve customers throughout the entire buying journey.
Hideki Hashimura
Lead Consultant
CRM Transformation Practice at redk
Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.
Ebook:
Creating Customer Service Excellence in B2C companies
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How to empower your sales teams with CRM sales automation, providing you the right digital tools and customer insights to close more deals, while working in a smarter, more efficient way.
Insights archive
It goes without saying that most businesses are looking to grow. And in order to…
Hideki Hashimura22 March 2021
CRM solutions are an essential component of customer service, from a client’s first interaction with…
Hideki Hashimura15 March 2021
Selecting the best customer service management software for your organisation can be an overwhelming task.…
Hideki Hashimura8 March 2021
The rapid development and expansion of online commerce and remote application access has shifted the…
Hideki Hashimura23 February 2021
A lack of customer visibility is something of a headache for a lot of companies…
Esther Lago8 February 2021
In today’s digitally driven world, the quality and efficiency of customer service can make or…
Hideki Hashimura8 February 2021
Despite being at the heart of B2B and B2C sales, Customer Experience (CX) can often…
Hideki Hashimura1 February 2021
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