Skip to main content

Our Insights

Transformative thinking, provocative insights and competitive relevance.

Why should you embed chatbots in your customer experience journey?

| Conversational Messaging, Digital Transformation, Intelligent Automation, Intelligent Automation, Laiye, Technology Strategy | No Comments
A recent Forrester report shows that the uptake of chat services is growing rapidly, both on brands’ own websites or apps and third-party platforms, such as Messenger or WhatsApp. However,…

Share our insights

A recent Forrester report shows that the uptake of chat services is growing rapidly, both on brands’ own websites or apps and third-party platforms, such as Messenger or WhatsApp.

However, while chatbots and virtual assistants are now widely used to handle simple customer service queries, customers’ use of chat for retail activities lags behind.

Hideki Hashimura

Lead Consultant
CRM Transformation Practice at redk

Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.

Insights archive

Let’s talk!

Engage with one of our consultants