As rapidly advancing technology continues to disrupt the customer service economy, organisations are constantly looking…
Hideki Hashimura2 March 2020
According to Forrester, customer advocacy is a customer’s ‘perception that a firm does what’s best…
Hideki Hashimura20 February 2020
Even as technology rapidly advances in 2020, customers will continue to be the most important…
Hideki Hashimura7 February 2020
With 68% of business-to-business marketers agreeing that delivering a consistent, high-quality customer experience is of…
Hideki Hashimura3 February 2020
Messaging platforms for brighter conversations with customers Zendesk Sunshine Conversations is an API-based platform that…
Press Office28 January 2020
On January 14th, SugarCRM published its Winter ‘20 release which showcased the new Renewals Console. This…
Press Office23 January 2020
8x8, Inc. a leading provider of global cloud communications and customer engagement solutions, has signed…
Press Office11 August 2019
Acoustic has officially debuted as the largest independent marketing cloud, offering marketers purpose-built solutions on…
Press Office17 July 2019
