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Top 10 CRM & CX insight articles of 2022 from redk

By 30 January 2023No Comments

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We hope you had a great 2022! We are looking forward to a new year of conversation, experiences, and challenges – and deliver inspiring and informative industry content throughout 2023.

As a recap first, discover below our top ten most-read CRM & CX insight articles of 2022:

              1. Speed and positive emotions: what are consumers looking for in a brand experience?
              2. CRM Implementation: Practical lessons and common pitfalls to avoid
              3. How does Salesforce CRM deliver superior CX for Financial Services
              4. Top five sales trends to watch in the next year
              5. Why should you embed chatbots in your customer experience journey?
              6. Maximising CRM adoption: 6 top tips for success
              7. What is and how does it help marketing teams?
              8. Why you should be treating your B2B customers as partners and not targets
              9. What is intelligent automation – and why should you care?
              10. Redefining customer engagement: driving value in the face of change

Looking into 2023

2023 will continue to bring challenges. But we know that our belief in our people and our values will guide us deliver on our mission, to turn our customers into success stories, to get further, together, to build a better future, with you.

A huge thank you, from everyone at redk. We couldn’t have made 2022 a successful year without you. Get in touch to find out how we can help you achieve customer service excellence and drive growth.

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Hideki Hashimura

Lead Consultant
CRM Transformation Practice at redk

Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.

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