Salesforce Service Cloud Services

Quickly adapt and scale your customer service. Rapidly respond to customer needs on any channel, even from home.

Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer’s activity and by using tools for field service, web chat, CTI and social customer service.

Our Deep Technical Expertise Will Help You Leverage The Power of Salesforce Service Cloud

1

Give Your Agents The Insights To Understand Their Customers.

Resolve cases faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.
2

Help Customers Find Answers Themselves With A Self-Service Portal.

Connect customers to account information, knowledge articles, and step-by-step instructions. Provide one-on-one agent assistance by embedding chat support.
3

Always Be Ready To Support Any Customer On Any Channel

Reach your customers on the channels they're most comfortable using, including mobile messaging, web chat, social media, and more.

Experts in CRM and Experts in Business.

redk’s focused expertise in CRM and CX can help you make the most out of this powerful technology 

We are CRM experts and know how to make Salesforce Service Cloud work for you.

Our Salesforce Service Cloud Services can help optimise your customer acquisition operations and deliver a service excellence to increase customer satisfaction and boost your NPS.

Alongside configuring and implementing salesforce, we support your organisation as you train your staff and confront the change needed to deliver outstanding customer service.

Get in touch today to see how salesforce can help you delight your customers with improved business processes.

Get In Touch Today

Find out how redk can help your business grow