Service Optimisation & Design
We specialise in helping you drive customer connection and increase engagement through customer service excellence
Service operations are where companies often win or lose customers. Our services focus on helping organisations boost customer loyalty and satisfaction by creating models of service excellence.
Customer service is the most competitive area for value differentiation, even for sales.
Companies are faced with the challenges of customer-acquisition costs, while struggling to maintain the customers they have closed.
How do you set yourself apart from your competition? A positive customer experience is key to differentiation and fostering brand loyalty.
At redk we help companies like yours to design and implement service operations that turn customers into engaged promoters.
Be the company your customers want you to be
- Omni-channel Support – Create and deliver an omnichannel strategy that meets customer expectations, allowing contact through the channel of their choice and with self-service options.
- Automation – Work smarter, faster. Progress in AI technology and cloud solutions has enabled Service Automation to reduce service friction and create meaningful customer interactions.
- Efficiency – Streamline processes to optimise resources, reduce waste, and create a centralised data structure to drive efficiency and generate decision-making insights.
- Service Insights – A complete view of the customer allows for meaningful indicators with consolidated insights, enabling immediate action when the opportunity arises.
- Mobility – Business environments are always dynamic, and salespeople need up-to-the-minute connectability with actionable information.
Our expertise at your service
Impress your customers by benefiting from our consulting experience and technical know-how
Our Transformation Services are created around the customer journey, helping optimise customer service operations to increase customer engagement. They include:
- Service operations capability assessment
- Customer Service technology assessment and procurement
- CRM for Service Operations digital solution implementation
- Customer Service optimisation for existing implementations
- Insight and decision-making dashboard design
Why work with redk? We have over 14 years’ experience helping winning brands become leaders in their industry.