Our CRM implementation services help your business build the digital and operational capabilities to effectively support the complete customer cycle
redk tailors and implements full end-to-end CRM programs. We design our solutions based on your business’s needs, challenges, operational requirements and opportunities for improvement.
With an overcrowded product offering on the market, companies are faced with the daunting challenge of choosing the right solution for implementing a CRM technology framework.
redk helps you cut through the clutter, providing a service which ranges from operational design to the implementation of the digital solutions needed to streamline marketing, sales and customer service operations.
Implementing CRM technology to support the complete customer life cycle
redk implements digital solutions to help you address business challenges in four key operational areas
Whether B2B or B2C, we help you implement essential CRM strategies and digital solutions to address day-to-day challenges in four key areas of the customer journey:
- Attract – adopt the best practices and marketing automation digital tools needed to generate demand and fill the top of the funnel
- Convert – moving leads into the sales process and empowering sales teams with the right tools and insights to close more business and drive more revenue
- Retain – ensure that won customers experience service excellence. We help you devise strategies to drive customer satisfaction and loyalty. Once in place, these should generate opportunities for up-selling and cross-selling
- Repeat – we help your businesses create and optimise recurring-revenue models (subscription based or recurrent services) to ensure that a won lead can be maximised in terms of revenue and ROI
Taking you and your customers further
Our end-to-end CRM implementation services focus on identifying the challenges, drafting a long-term strategy, designing a new operational model, and implementing the right digital solutions for your business.
We have over 14 years’ experience helping successful brands navigate the CRM space. Get in touch to discover what our expertise can do for you.