B2BPress OfficeZendesk redk Wins Zendesk 2020 Implementation Partner AwardAlthough 2020 came with many trials, redk sought out new ways to stay ahead of…Press Office25th January 2021
AdviceB2BB2CTechnology Intelligent Automation: The Key to Delivering a Consistently Positive Customer ExperienceAmong the many questions that have arisen in response to the COVID-19 pandemic, one of…Hideki Hashimura23rd November 2020
ProductTechnologyZendesk Video: 30 Minute Product Update on ZendeskIn today’s ever-changing digital landscape, we decided to put together a series of product updates…Esther Lago9th November 2020
AdviceB2BStrategyTechnologyZendesk Automate, Innovate, Maximise Potential – The Power of RPAA recent Forrester report highlighted that robotic process automation (RPA) onboards agents faster, boosts their…Hideki Hashimura9th September 2020
AdviceTechnologyZendesk Sunshine Conversations, Conversational Business from Trend to NormConversational Business is becoming more common due to an increasingly demand in Customer habits. Nowadays…Belén Navarro12th August 2020
AdviceTechnologyZendesk Updates on All-round User-Experience ImprovementsFurther Zendesk Agent Workspace updates: all-round user-experience improvements Another set of updates continue the expansion…George Cox29th July 2020
AdviceB2BProductTechnologyZendesk Sunshine Conversations: The Bright Solution to Conversational EngagementThe rise of messaging as a way of business-to-customer interaction has gathered pace recently, with…Hideki Hashimura8th July 2020
AdviceTechnologyZendesk Latest Zendesk Agent Workspace UpdatesLatest Zendesk Agent Workspace Updates: a next-level user experience The Zendesk Agent Workspace already works…George Cox30th June 2020
EventsStrategyTechnology Improving Customer Experience in The Insurance SectorFrom purchasing and marketing to management and sales, digital transformation is changing the insurance market.…Hideki Hashimura17th April 2020
AdviceStrategyTechnology How to Enhance the Human Element of Customer Service to Differentiate Your CompanyIt’s hard to remember a time when customer service did not involve a digital element.…Hideki Hashimura26th March 2020