Tag: zendesk

The Key to Customer Service Excellence is Data

Data is one of your company’s most valuable assets. It influences everything from current and future sales to your marketing initiatives – and is a key driver of customer service excellence across all operations. While many businesses collect data, without a strategic vision to manage, share and leverage what you have collected, it is entirely […]

31/07/2019

Zendesk acquires Smooch

Zendesk, Inc. has acquired Smooch Technologies Holdings ULC, behind Smooch, a platform connecting businesses with customers to power more personalised and human conversations. The acquisition marks Zendesk’s next step in delivering the best omnichannel experiences by connecting conversations between businesses and customers on any messaging channel–from websites and mobile apps to the world’s leading messaging […]

25/06/2019

redk & Zendesk, awarded best tandem for Customer Experience

Interempresas Media celebrate yesterday, 21st May, its 11th Comunicaciones Hoy Awards at DES 2019, Digital Enterprise Show in IFEMA. There were 150 professionals from the technological industry, clients, providers, analysts and other agents. One year more, Comunicaciones Hoy Magazine have recognised the main technological solutions and most significant projects that have influenced Digital Transformation and […]

22/05/2019