Although 2020 came with many trials, redk sought out new ways to stay ahead of…
Press Office25th January 2021
In today’s ever-changing digital landscape, we decided to put together a series of product updates…
Esther Lago9th November 2020
A recent Forrester report highlighted that robotic process automation (RPA) onboards agents faster, boosts their…
Hideki Hashimura9th September 2020
Conversational Business is becoming more common due to an increasingly demand in Customer habits. Nowadays…
Belén Navarro12th August 2020
Further Zendesk Agent Workspace updates: all-round user-experience improvements Another set of updates continue the expansion…
George Cox29th July 2020
The rise of messaging as a way of business-to-customer interaction has gathered pace recently, with…
Hideki Hashimura8th July 2020
Latest Zendesk Agent Workspace Updates: a next-level user experience The Zendesk Agent Workspace already works…
George Cox30th June 2020
From purchasing and marketing to management and sales, digital transformation is changing the insurance market.…
Hideki Hashimura17th April 2020
It’s hard to remember a time when customer service did not involve a digital element.…
Hideki Hashimura26th March 2020
