A recent Forrester report highlighted that robotic process automation (RPA) onboards agents faster, boosts their…
Hideki Hashimura9th September 2020
Further Zendesk Agent Workspace updates: all-round user-experience improvements Another set of updates continue the expansion…
George Cox29th July 2020
The rise of messaging as a way of business-to-customer interaction has gathered pace recently, with…
Hideki Hashimura8th July 2020
Latest Zendesk Agent Workspace Updates: a next-level user experience The Zendesk Agent Workspace already works…
George Cox30th June 2020
From purchasing and marketing to management and sales, digital transformation is changing the insurance market.…
Hideki Hashimura17th April 2020
It’s hard to remember a time when customer service did not involve a digital element.…
Hideki Hashimura26th March 2020
redk achieves Zendesk Master Partner accreditation redk becomes Zendesk Master Partner, this is the brand's…
Press Office24th February 2020
Data is one of your company’s most valuable assets. It influences everything from current and…
Hideki Hashimura31st July 2019
Zendesk, Inc. has acquired Smooch Technologies Holdings ULC, behind Smooch, a platform connecting businesses with…
Press Office25th June 2019
