Tag: SugarCRM

redk becomes First Certified Partner in Sugar Market (EMEA)

redk, a CRM & CX Consultancy and Sugar Elite Partner, Announced Certification as the First to Deliver Training Services for Leading Marketing Automation Tool Sugar Market. Once more, redk has demonstrated its commitment to knowledge and growth, further solidifying the link between effort and expertise. This determination, which is present in all its projects and […]

16/12/2019

‘Tis the Season for CX!

The holiday season is upon us and consumers expect all of their needs to be met urgently – making customer satisfaction and loyalty a top priority. With the rise of smartphones, online chatbots and social media, instant communication between customers and businesses has become mainstream.  Customers expect rapid solutions to their problems. It is essential […]

09/12/2019

redk’s first CRM Innovation Showcase in London

 redk’s first CRM Innovation Showcase presenting SugarCRM product roadmap for 2020 On 20th November, redk presented their CRM Innovation Showcase at the Crowne Plaza Hotel in London. The event brought attendees up to date with the latest digital trends shaping the CX and CRM space. Additionally, special guest and former assistant coach of Liverpool […]

26/11/2019

What can we learn from a world-class runner about CRM?

When it comes to business, we are naturally inclined to want results as quickly as possible. But your organisation’s CRM transformation isn’t a sprint – it’s a marathon. And in order to make it to the finish line, you need to treat your business like a world-class athlete. In 2001, professional athlete Patrick Sang crossed […]

30/08/2019

The Key to Customer Service Excellence is Data

Data is one of your company’s most valuable assets. It influences everything from current and future sales to your marketing initiatives – and is a key driver of customer service excellence across all operations. While many businesses collect data, without a strategic vision to manage, share and leverage what you have collected, it is entirely […]

31/07/2019

Cloud-based CRM: Benefits & Rewards

Today’s working environment has changed dramatically over the last decade, particularly when it comes to structure and demand. With business leadership and working practices becoming more flexible and adaptable, business processes and software must evolve accordingly. CRMs are a perfect example; the flexibility, accessibility and scalability of cloud-based options make them much more cogent solutions […]

16/07/2019

What are the skills to work in CRM space?

Leveraging your talent to unlock the power of corporate reporting The blinding pace of cutting-edge technological change gets a lot of time and attention—and rightly so. Take corporate reporting, which has long been seen as an invaluable asset for corporations to inspire trust among consumers and investors. Thanks to transparency and smart tech, corporate reporting […]

04/07/2019

SugarCRM acquires Salesfusion

SugarCRM Inc.® announced today it has acquired Salesfusion, a leading provider of marketing automation solutions recognised in the Gartner Magic Quadrant for Lead Management. SugarCRM Inc.® announced today it has acquired Salesfusion, a leading provider of marketing automation solutions recognised in the Gartner Magic Quadrant for Lead Management. Salesfusion is the second acquisition the company […]

16/05/2019