Tag: Renewals Console

Sunshine Conversations to bright up your Customer Experience!

Messaging platforms for brighter conversations with customers Zendesk Sunshine Conversations is an API-based platform that lets businesses use social media and messaging services to communicate directly with their customers, letting you unify messages from every channel into a single conversation. It facilitates a smooth customer experience, connecting brands to customers, by allowing companies to build […]

28/01/2020

SugarCRM launches the Renewals Console

On January 14th, SugarCRM published its Winter ‘20 release which showcased the new Renewals Console. This comes along with additional features designed to improve the lead funnel, increase renewal rates for recurring revenue models, and optimise first-response resolution rates inside customer support centres. Its CX platform provides historical insight into customers, enabling companies to understand, strengthen […]

23/01/2020