B2BTechnology SugarLive for an omnichannel experience!The launch of SugarLive brings new omnichannel capabilities With the recent launch of SugarLive, SugarCRM’s…Press Office19th October 2020
AdviceStrategyTechnology Optimising Customer Service in Contact CentresCustomers are the life force behind every company. Their happiness is vital to the success…Hideki Hashimura29th April 2020
AdviceNewsStrategyTechnology Customer Advocacy to Create Sustainable Competitive AdvantageAccording to Forrester, customer advocacy is a customer’s ‘perception that a firm does what’s best…Hideki Hashimura20th February 2020
AdviceNewsStrategyTechnology Up-and-coming Sales Enablement Technologies in 2020Even as technology rapidly advances in 2020, customers will continue to be the most important…Hideki Hashimura7th February 2020
AdviceNewsStrategyTechnology The Role of Technology in The Future of Customer ExperienceWith 68% of business-to-business marketers agreeing that delivering a consistent, high-quality customer experience is of…Hideki Hashimura3rd February 2020
AdviceStrategy 3 CRM Trends to Look Out For in 2020As customer expectations continue to grow exponentially, having a competitive CRM approach that attracts and…Hideki Hashimura27th January 2020
Events Zendesk and redk’s first Lunch & LearnZendesk and redk first Lunch & Learn: a look into WhatsApp Business integration On 19…Press Office23rd September 2019
AdviceStrategy Got a Conversational Growth Strategy?How to get meaningful customer relationships Large-scale internet use has fundamentally changed the way we…Press Office13th September 2019
StrategyTechnology The Key to Customer Service Excellence is DataData is one of your company’s most valuable assets. It influences everything from current and…Hideki Hashimura31st July 2019
NewsPress Office Zendesk acquires SmoochZendesk, Inc. has acquired Smooch Technologies Holdings ULC, behind Smooch, a platform connecting businesses with…Press Office25th June 2019