Tag: omnichannel

Zendesk and redk’s first Lunch & Learn

Zendesk and redk first Lunch & Learn: a look into WhatsApp Business integration On 19 September in Madrid, redk had the opportunity to participate in a special event: ‘Lunch & Learn’ by Zendesk. Where attendees were invited to learn first-hand about the exciting integration of WhatsApp Business into the Zendesk platform. WhatsApp is the world’s […]

23/09/2019

Got a Conversational Growth Strategy?

How to get meaningful customer relationships Large-scale internet use has fundamentally changed the way we function as a society. Even the way we communicate has changed, with instant messaging quickly becoming a preferred mode of contact. With the multitude of instant messaging options available, through SMS, live chats and social media, it becomes challenging for […]

13/09/2019

The Key to Customer Service Excellence is Data

Data is one of your company’s most valuable assets. It influences everything from current and future sales to your marketing initiatives – and is a key driver of customer service excellence across all operations. While many businesses collect data, without a strategic vision to manage, share and leverage what you have collected, it is entirely […]

31/07/2019

Zendesk acquires Smooch

Zendesk, Inc. has acquired Smooch Technologies Holdings ULC, behind Smooch, a platform connecting businesses with customers to power more personalised and human conversations. The acquisition marks Zendesk’s next step in delivering the best omnichannel experiences by connecting conversations between businesses and customers on any messaging channel–from websites and mobile apps to the world’s leading messaging […]

25/06/2019