AdviceStrategyTechnology Optimising Customer Service in Contact CentresCustomers are the life force behind every company. Their happiness is vital to the success…Hideki Hashimura29th April 2020
AdviceNewsStrategyTechnology Customer Advocacy to Create Sustainable Competitive AdvantageAccording to Forrester, customer advocacy is a customer’s ‘perception that a firm does what’s best…Hideki Hashimura20th February 2020
AdviceNewsStrategyTechnology Up-and-coming Sales Enablement Technologies in 2020Even as technology rapidly advances in 2020, customers will continue to be the most important…Hideki Hashimura7th February 2020
AdviceNewsStrategyTechnology The Role of Technology in The Future of Customer ExperienceWith 68% of business-to-business marketers agreeing that delivering a consistent, high-quality customer experience is of…Hideki Hashimura3rd February 2020
AdviceStrategy 3 CRM Trends to Look Out For in 2020As customer expectations continue to grow exponentially, having a competitive CRM approach that attracts and…Hideki Hashimura27th January 2020
Strategy 4 barriers to achieving Customer Service ExcellenceA strong and effective customer service is a fundamental aspect of any digital transformation initiative.…Hideki Hashimura30th October 2018
Strategy Achieving tactical excellence on customer serviceYour business is always open. Although you may have set hours of operation, the large…Hideki Hashimura17th October 2018