AdviceProductStrategyTechnology New Cognitive Conversation Platforms Improve the Customer Experience Through AI and WhatsAppNew Cognitive Conversation platforms improve the customer experience through AI and messaging services like WhatsApp…Hideki Hashimura26th May 2020
AdviceNewsProductStrategyTechnology Leverage Customer Marketing to Enhance B2B Post-Sale ExperiencesIn this post, we discuss the best ways to leverage customer marketing to win over…Hideki Hashimura12th May 2020
AdviceStrategyTechnology Optimising Customer Service in Contact CentresCustomers are the life force behind every company. Their happiness is vital to the success…Hideki Hashimura29th April 2020
EventsStrategyTechnology Improving Customer Experience in The Insurance SectorFrom purchasing and marketing to management and sales, digital transformation is changing the insurance market.…Hideki Hashimura17th April 2020
AdviceStrategyTechnology redk Launches Expert-led CX/EX ReportUnderstanding the CX/EX Relationship While modern businesses are constantly faced with new technology, people remain…Hideki Hashimura8th April 2020
AdviceStrategyTechnology How to Enhance the Human Element of Customer Service to Differentiate Your CompanyIt’s hard to remember a time when customer service did not involve a digital element.…Hideki Hashimura26th March 2020