AdviceStrategy Got a Conversational Growth Strategy?How to get meaningful customer relationships Large-scale internet use has fundamentally changed the way we…Press Office13th September 2019
AdviceProductStrategy 5 ways to increase Customer Satisfaction using social mediaCustomer satisfaction is an integral part of any business. As more and more customers turn…Hideki Hashimura21st March 2018
AdviceStrategy What to look for when choosing a new help desk systemWhen it comes to streamlining your business and guaranteeing excellent customer care, help desk systems…Press Office20th February 2018
AdviceProductStrategy 4 help desk features that will improve Customer Satisfaction ratesCustomer satisfaction is a key metric for any business. When customers are happy with the…Hideki Hashimura11th October 2017
AdviceStrategy Answer Bot: Optimise your Customer Experience with AIA few weeks ago, Zendesk released Answer Bot for its Zendesk Guide platform. This new…Press Office30th August 2017
AdviceProductStrategy 4 ways Zendesk Chat changes the way you connect with your customersFinding new ways to reach consumers can be a daunting task. It can be challenging…Press Office5th July 2017
AdviceStrategy 4 ways to enhance Customer ExperienceBuilding a strong customer experience is a core business objective. It may be stating the…Press Office7th June 2017
AdviceStrategy Why should you use SMS for Customer Service?When it comes to accessing online services, users prefer to use mobile phones over other…Press Office29th March 2017
Events Webinar: Customer Service TransformationDid you know that customer service interactions are 4 times more likely to produce churn than…Press Office23rd March 2017
AdviceStrategy 5 ways to deliver excellent Customer ServiceIt is only fair to say that nowadays customer service plays a very important role…Hideki Hashimura7th February 2017