Tag: Customer Experience

Keep your CRM Up To Date!

A CRM system allows for the management of customer relationships and helps a sales team improve the process of converting leads into clients, as well as maintaining the relationship after the sale. For a more efficient sales management process and better results, CRM tools must have a number of key features: Process automation for the […]

24/10/2019

Zendesk and redk’s first Lunch & Learn

Zendesk and redk first Lunch & Learn: a look into WhatsApp Business integration On 19 September in Madrid, redk had the opportunity to participate in a special event: ‘Lunch & Learn’ by Zendesk. Where attendees were invited to learn first-hand about the exciting integration of WhatsApp Business into the Zendesk platform. WhatsApp is the world’s […]

23/09/2019

Got a Conversational Growth Strategy?

How to get meaningful customer relationships Large-scale internet use has fundamentally changed the way we function as a society. Even the way we communicate has changed, with instant messaging quickly becoming a preferred mode of contact. With the multitude of instant messaging options available, through SMS, live chats and social media, it becomes challenging for […]

13/09/2019

The Key to Customer Service Excellence is Data

Data is one of your company’s most valuable assets. It influences everything from current and future sales to your marketing initiatives – and is a key driver of customer service excellence across all operations. While many businesses collect data, without a strategic vision to manage, share and leverage what you have collected, it is entirely […]

31/07/2019

redk & Zendesk, awarded best tandem for Customer Experience

Interempresas Media celebrate yesterday, 21st May, its 11th Comunicaciones Hoy Awards at DES 2019, Digital Enterprise Show in IFEMA. There were 150 professionals from the technological industry, clients, providers, analysts and other agents. One year more, Comunicaciones Hoy Magazine have recognised the main technological solutions and most significant projects that have influenced Digital Transformation and […]

22/05/2019

SugarCRM acquires Salesfusion

SugarCRM Inc.® announced today it has acquired Salesfusion, a leading provider of marketing automation solutions recognised in the Gartner Magic Quadrant for Lead Management. SugarCRM Inc.® announced today it has acquired Salesfusion, a leading provider of marketing automation solutions recognised in the Gartner Magic Quadrant for Lead Management. Salesfusion is the second acquisition the company […]

16/05/2019