Tag: CRM Experts

redk becomes First Certified Partner in Sugar Market (EMEA)

redk, a CRM & CX Consultancy and Sugar Elite Partner, Announced Certification as the First to Deliver Training Services for Leading Marketing Automation Tool Sugar Market. Once more, redk has demonstrated its commitment to knowledge and growth, further solidifying the link between effort and expertise. This determination, which is present in all its projects and […]

16/12/2019

‘Tis the Season for CX!

The holiday season is upon us and consumers expect all of their needs to be met urgently – making customer satisfaction and loyalty a top priority. With the rise of smartphones, online chatbots and social media, instant communication between customers and businesses has become mainstream.  Customers expect rapid solutions to their problems. It is essential […]

09/12/2019

redk’s first CRM Innovation Showcase in London

 redk’s first CRM Innovation Showcase presenting SugarCRM product roadmap for 2020 On 20th November, redk presented their CRM Innovation Showcase at the Crowne Plaza Hotel in London. The event brought attendees up to date with the latest digital trends shaping the CX and CRM space. Additionally, special guest and former assistant coach of Liverpool […]

26/11/2019

AI-Assisted Sales Tools to Help Your Team

AI-Assisted Sales Tools to Help Your Team Target Business Deals and Improve Win Rates Technology has shaken up the business world of the 21st century. Constant innovation and technological advances have changed the way business is done, and sales teams across all sectors need to adapt. The internet has flipped business-to-business (B2B) selling upside down, […]

06/11/2019

Smarketing: Two planets, one journey

Picture Marketing and Sales as two different planets: Planet Attract and Planet Convert. While they exist independently of each other – they are fundamentally connected stops on the customer journey. As your customer travels from one planet to the next, the experience needs to be seamless in order to increase retention and encourage your customer […]

15/10/2019

Sugar Fall ’19 Is Live

Welcome to Sugar Fall ’19 Sugar Fall ’19 has just been released – an exciting development for all SugarCloud customers who are running Sugar Sell, Sugar Serve, Sugar Enterprise and Sugar Professional. This new release is another step in Sugar’s journey towards enhancing the customer’s experience. It advances the platform’s promise to facilitate collaboration between […]

09/10/2019

CRM Integration: The secret to your call centre’s success

Digital transformation is essential in order to keep up with today’s fast-paced business world. As a result, an increasing number of organisations are turning to tech solutions to boost performance in customer service and customer relations. This is never more pressing than when it comes to call centres, which spend all day, every day, dealing […]

30/09/2019

What can we learn from a world-class runner about CRM?

When it comes to business, we are naturally inclined to want results as quickly as possible. But your organisation’s CRM transformation isn’t a sprint – it’s a marathon. And in order to make it to the finish line, you need to treat your business like a world-class athlete. In 2001, professional athlete Patrick Sang crossed […]

30/08/2019

redk partners up with 8×8

8×8, Inc. a leading provider of global cloud communications and customer engagement solutions, has signed a strategic partnership between its UK subsidiary and redk. Which means that redk, as a CRM Transformation specialist, will be able to meet the increasing customer demand for CRM telephony within their clients. 8×8 is an excellent company who offers […]

11/08/2019