Chatbots combine two trends in the world of e-Commerce: enhanced customer service and automated business…
Press Office29th November 2017
A few weeks ago, Zendesk released Answer Bot for its Zendesk Guide platform. This new…
Press Office30th August 2017
Finding new ways to reach consumers can be a daunting task. It can be challenging…
Press Office5th July 2017
Building a strong customer experience is a core business objective. It may be stating the…
Press Office7th June 2017
When it comes to accessing online services, users prefer to use mobile phones over other…
Press Office29th March 2017
Did you know that customer service interactions are 4 times more likely to produce churn than…
Press Office23rd March 2017
It is only fair to say that nowadays customer service plays a very important role…
Hideki Hashimura7th February 2017
In every new relationship there are pinnacle moments that can make or break it. Usually,…
Press Office12th August 2016
