AdviceProductStrategy 6 ways Chatbots will improve your e-Commerce Customer ServiceChatbots combine two trends in the world of e-Commerce: enhanced customer service and automated business…Press Office29th November 2017
AdviceProductStrategy 4 help desk features that will improve Customer Satisfaction ratesCustomer satisfaction is a key metric for any business. When customers are happy with the…Hideki Hashimura11th October 2017
AdviceStrategy Answer Bot: Optimise your Customer Experience with AIA few weeks ago, Zendesk released Answer Bot for its Zendesk Guide platform. This new…Press Office30th August 2017
AdviceProductStrategy 4 ways Zendesk Chat changes the way you connect with your customersFinding new ways to reach consumers can be a daunting task. It can be challenging…Press Office5th July 2017
AdviceStrategy 4 ways to enhance Customer ExperienceBuilding a strong customer experience is a core business objective. It may be stating the…Press Office7th June 2017
AdviceStrategy Why should you use SMS for Customer Service?When it comes to accessing online services, users prefer to use mobile phones over other…Press Office29th March 2017
Events Webinar: Customer Service TransformationDid you know that customer service interactions are 4 times more likely to produce churn than…Press Office23rd March 2017
AdviceStrategy 5 ways to deliver excellent Customer ServiceIt is only fair to say that nowadays customer service plays a very important role…Hideki Hashimura7th February 2017
AdviceStrategy What can Disney teach us about Customer Loyalty?In every new relationship there are pinnacle moments that can make or break it. Usually,…Press Office12th August 2016