It’s hard to remember a time when customer service did not involve a digital element.…
Hideki Hashimura26th March 2020
While applying artificial intelligence in marketing may seem straight out of science fiction, the reality…
Hideki Hashimura12th March 2020
As rapidly advancing technology continues to disrupt the customer service economy, organisations are constantly looking…
Hideki Hashimura2nd March 2020
redk achieves Zendesk Master Partner accreditation redk becomes Zendesk Master Partner, this is the brand's…
Press Office24th February 2020
According to Forrester, customer advocacy is a customer’s ‘perception that a firm does what’s best…
Hideki Hashimura20th February 2020
Even as technology rapidly advances in 2020, customers will continue to be the most important…
Hideki Hashimura7th February 2020
With 68% of business-to-business marketers agreeing that delivering a consistent, high-quality customer experience is of…
Hideki Hashimura3rd February 2020
Messaging platforms for brighter conversations with customers Zendesk Sunshine Conversations is an API-based platform that…
Press Office28th January 2020
As customer expectations continue to grow exponentially, having a competitive CRM approach that attracts and…
Hideki Hashimura27th January 2020
