A recent Forrester report highlighted that robotic process automation (RPA) onboards agents faster, boosts their…
Hideki Hashimura9th September 2020
Further Zendesk Agent Workspace updates: all-round user-experience improvements Another set of updates continue the expansion…
George Cox29th July 2020
The rise of messaging as a way of business-to-customer interaction has gathered pace recently, with…
Hideki Hashimura8th July 2020
Latest Zendesk Agent Workspace Updates: a next-level user experience The Zendesk Agent Workspace already works…
George Cox30th June 2020
Messaging platforms for brighter conversations with customers Zendesk Sunshine Conversations is an API-based platform that…
Press Office28th January 2020
