AdviceB2BStrategyTechnologyZendesk Automate, Innovate, Maximise Potential – The Power of RPAA recent Forrester report highlighted that robotic process automation (RPA) onboards agents faster, boosts their…Hideki Hashimura9th September 2020
AdviceTechnologyZendesk Sunshine Conversations, Conversational Business from Trend to NormConversational Business is becoming more common due to an increasingly demand in Customer habits. Nowadays…Belén Navarro12th August 2020
AdviceTechnologyZendesk Updates on All-round User-Experience ImprovementsFurther Zendesk Agent Workspace updates: all-round user-experience improvements Another set of updates continue the expansion…George Cox29th July 2020
AdviceB2BTechnology Chatbots: Why They Are Relevant & What You Need To KnowChatbots: Why they are relevant and what you need to know. According to both Forbes…Hideki Hashimura21st July 2020
AdviceProductTechnology Sugar Discover: Smart Data At Your FingertipsSugar Discover is a purpose-built analytics solution for SugarCRM which provides immediate pipeline insights. Time…Belén Navarro15th July 2020
AdviceB2BProductTechnologyZendesk Sunshine Conversations: The Bright Solution to Conversational EngagementThe rise of messaging as a way of business-to-customer interaction has gathered pace recently, with…Hideki Hashimura8th July 2020
AdviceTechnologyZendesk Latest Zendesk Agent Workspace UpdatesLatest Zendesk Agent Workspace Updates: a next-level user experience The Zendesk Agent Workspace already works…George Cox30th June 2020
AdviceNewsProductStrategyTechnology Leverage Customer Marketing to Enhance B2B Post-Sale ExperiencesIn this post, we discuss the best ways to leverage customer marketing to win over…Hideki Hashimura12th May 2020
AdviceStrategyTechnology Optimising Customer Service in Contact CentresCustomers are the life force behind every company. Their happiness is vital to the success…Hideki Hashimura29th April 2020
Press OfficeTechnology Sweet Integrations, with Sugar IntegrateIn many organisations, integrations come with a great deal of sour moments. Getting all platforms…Belén Navarro28th April 2020