New Cognitive Conversation platforms improve the customer experience through AI and messaging services like WhatsApp…
Hideki Hashimura26th May 2020
As rapidly advancing technology continues to disrupt the customer service economy, organisations are constantly looking…
Hideki Hashimura2nd March 2020
According to Forrester, customer advocacy is a customer’s ‘perception that a firm does what’s best…
Hideki Hashimura20th February 2020
Even as technology rapidly advances in 2020, customers will continue to be the most important…
Hideki Hashimura7th February 2020
With 68% of business-to-business marketers agreeing that delivering a consistent, high-quality customer experience is of…
Hideki Hashimura3rd February 2020
