AdviceProductStrategyTechnology New Cognitive Conversation Platforms Improve the Customer Experience Through AI and WhatsAppNew Cognitive Conversation platforms improve the customer experience through AI and messaging services like WhatsApp…Hideki Hashimura26th May 2020
AdviceNewsStrategyTechnology AI Applications for MarketingWhile applying artificial intelligence in marketing may seem straight out of science fiction, the reality…Hideki Hashimura12th March 2020
AdviceNewsStrategyTechnology How Technology Enhances The Customer Experience at Contact Centres in 2020As rapidly advancing technology continues to disrupt the customer service economy, organisations are constantly looking…Hideki Hashimura2nd March 2020
AdviceNewsStrategyTechnology Customer Advocacy to Create Sustainable Competitive AdvantageAccording to Forrester, customer advocacy is a customer’s ‘perception that a firm does what’s best…Hideki Hashimura20th February 2020
AdviceNewsStrategyTechnology Up-and-coming Sales Enablement Technologies in 2020Even as technology rapidly advances in 2020, customers will continue to be the most important…Hideki Hashimura7th February 2020
AdviceNewsStrategyTechnology The Role of Technology in The Future of Customer ExperienceWith 68% of business-to-business marketers agreeing that delivering a consistent, high-quality customer experience is of…Hideki Hashimura3rd February 2020