Unlock the full potential of your Zendesk

A well-integrated and optimised Zendesk instance can be a game-changer for customer service and operational efficiency. But are you truly maximising its power?

Zendesk Health Check by redk

Why a Zendesk Health Check?

Even with a powerful tool like Zendesk, subtle inefficiencies or overlooked configurations can hinder your customer experience and operational flow. Our Health Check service acts as your proactive solution, identifying areas for improvement and ensuring your Zendesk works seamlessly with your unique business needs.

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What’s Included in Your Health Check?

Our Zendesk-qualified business analysts conduct a thorough, full functional audit of your Zendesk instance, delivering:

Full Documentation: A detailed report of our findings, complete with actionable recommendations for both technical (Zendesk) and functional (process) enhancements.
Customer Experience Functional Overview:
- In-depth review of your workflows to streamline operations.
- Comprehensive channels review (Support, Guide, Talk, Chat, Social Media) to optimize every customer touchpoint.
- License considerations to ensure you’re utilizing your subscriptions effectively.
- Side conversations review for improved internal collaboration.
- Integrations and applications review to ensure seamless data flow.
- User roles and restrictions review for enhanced security and efficiency.
- Explore review for powerful analytics and reporting.
Strategic Alignment: A dedicated redk Customer Experience Consultant will work alongside the audit team to map your high-level processes and anticipate future requirements, ensuring your Zendesk scales with your business.