redk can offer you customer management solutions from start to finish.
Our consultants are experienced professionals in the realm of CRM, not merely in technology but also in the business side of it, i.e. analysis, strategy and management. At redk, we can guide you through your company’s path to excellence in delivering customer-focused services.
Our customer management solutions revolve entirely around your services and products. We are fully committed to helping you focus on your customers through a razor-sharp lens: tailor your products and services to fit their needs and gain a competitive edge in your target market.
- Auditing your level of customer focus.
- Auditing your company’s capacity in customer experience, sales force management, marketing management, customer service and contact center management.
- Analyzing and designing a CRM Master Plan.
- Choosing appropriate CRM solutions by drafting an RFI and RFP.
- Implementing top-notch and customized CRM solutions.
- Integrating CRM-related technologies – CRM software, contact center, social media, business intelligence etc.
- Monitoring progress of operations.
- Monitoring progress of strategic definitions.